About dimsum entertainment

Q : What is dimsum entertainment?

dimsum entertainment is a video streaming service in Malaysia, Brunei and Singapore serving unlimited Asian content including dramas, animations, kid’s edutainment, movies, news and lifestyle content, as well as Education and e-shopping feature. Watch the latest dramas and simulcast from the countries of origin and e-learning content on multiple devices, with an affordable subscription fee or watch our library titles for free.

Q : Where can I access dimsum entertainment?

Once you have subscribed to dimsum entertainment, you can stream anytime, anywhere in Malaysia, Brunei and Singapore on your smartphones, computers, tablets, laptops and TVs.

Q : What kind of content is available on dimsum entertainment?

We have dramas, animations, kid’s programmes, movies, variety shows, news and lifestyle from all over Asia, including China, Taiwan, Hong Kong, Thailand, Singapore, Malaysia, Korea and Japan. Some of the content are from our branded partners.

Most of our library content is available to view for free once you signed up, and you can also opt in to our VIP package to enjoy premium content.

dimsum entertainment also launches an education section, offering e-learning content for pre-schools, primary and secondary schools.

Q : What do I need to do to enjoy dimsum entertainment?

You can sign up for a free account on dimsum entertainment to enjoy the variety of entertainment or subscribe along to get the premium or Education content.

Q : I have signed up, but why can’t I access dimsum entertainment?

Most probably because:
– You have limited/ no internet connection
– You are outside of Malaysia, Brunei and Singapore
– Some premium content is only viewable for VIP package subscribers

If you’re already our VIP subscriber:
– Your payment might be unsuccessful, please update your payment details
– Your subscription might have expired, please update your subscription

Q : Why can’t I find certain titles on dimsum entertainment anymore?

dimsum entertainment legally acquires content rights for all our titles for a certain period of time, and when the certain titles are not available anymore, it indicates that the right has expired.

Check out the leaving soon titles on monthly basis from our press room or follow us on Facebook and Instagram (dimsum.ent).

Q : How do I find what are the expiring titles on dimsum entertainment?

You’ll be able to see titles leaving in the next 30 days from the following places on dimsum entertainment:
– The show reel “Leaving soon” on the app or page
– The title poster marked with “Leaving soon”
– dimsum entertainment press room (https://media.dimsum.my/)
– dimsum entertainment Facebook and Instagram (dimsum.ent)

Q : What is dimsum entertainment branded video-on-demand (BVOD)?

As dimsum entertainment continues to grow our content library, we will always collaborate with our regional partners such as Oh!K, Ani-One and Miao Mi to add more genres to our offerings. By creating a BVOD on our platform, you can find your preferred series and shows, all customised in one dedicated space.

Q : What is dimsum entertainment Education?

dimsum entertainment Education is a new e-learning section catering educative content for learners of all ages, from preschool to secondary school.

Q : What kind of content is available on dimsum entertainment Education?

The subjects covered on Education include beginners’ words, numbers and greetings for preschool kids; Mathematics, Mandarin, Science, English and B.Melayu for primary school students; as well as English for Science and Technology, Business Study, Additional Mathematics, Biology, Chemistry and Physics for secondary school students.

Q : How can I start to enjoy dimsum entertainment Education?

To access Education section, you can subscribe along with Entertainment package as a bundle or individually as an ala carte subscription.

Q : Do I enjoy free trial on dimsum entertainment Education?

No, free trial is only available for new VIP users who opted in via mobile provider (Celcom, Digi, Maxis, UMobile) or Unifi for Entertainment package.

Q : I’m an existing dimsum entertainment subscriber, why can’t I watch education videos now?

Education is a separate content offering from dimsum entertainment subscription. To watch the videos, you are required to opt in to the package selections, starting from MYR10 a month.

Q : I’m not subscribed on any packages. What is the content that I can watch for free?

Free content are shows and videos that you can still access without subscription. Other than the premium content which includes the simulcast series and titles from our branded segments, most of the offering on dimsum entertainment is viewable for free.

Q : Is Education part of free content?

No, some e-tutorial videos are available as free preview, but Education content comes with a subscription. It is not a free content, but you can subscribe separately, bundle up to Entertainment package or add-on to your existing package to access all the content.

Billing Related

Q : What subscriptions do you offer?

You can download and watch on dimsum entertainment for free, or you can choose one of our subscription packages.

Free – Watch with ads. Single device access. No download.
VIP – Watch without video ads. 2 devices access. Download feature.
VIP Family – Watch without video ads. 5 devices access. Download feature.

Q : How do I make the payment?

Via credit card/ debit card:
This is a recurring payment and will be charged directly when you opt-in. You may cancel your subscription from “My Account” 3 days before the next payment cycle date begins. No refund is available for any late cancellations or remaining days after opting out.

Via Online Banking:
You will be charged directly upon opt-in. No refund or cancellation available and you are required to renew the subscription manually every month.

Via telco/ TM billing:
This is a recurring payment. You may cancel your subscription from “My Account” 3 days prior to the end of the current period to turn off the recurring payment.

Via iTunes:
Subscription fee at MYR8.90 (VIP) or MYR14.90 a month (VIP Family) inclusive of Service Tax, will be charged to your iTunes Account upon confirmation of subscription. Your subscription will be automatically renewed each month unless Auto-Renew is turned off from your iTunes account at least 3 days prior to the end of the current period.

Q : How can I check my payment history?

You can check on your next billing date or payment history from “My Account” section.

Q : How to cancel my subscription?
  1. Android and Web users: Go to My Account> Manage Plan > Cancel Subscription > Confirm to complete cancellation
  2. Telco direct and TM billing users: Go to My Account> Manage Plan > Cancel Subscription > Confirm to complete cancellation
  3. iTunes users: Go to My Account > Manage Plan > Manage Subscription > Go to iTunes > Settings > iTunes & App Store > Tap your Apple ID at the top of the screen > View Apple ID >Subscriptions > Cancel
  4. Mac and PC users: Go to My Account > Manage Plan > Manage Subscription > Go to iTunes > Account > View My Account> Enter password or Touch ID > Settings > Manage Subscriptions > Cancel
  5. Digi EasyAdd subscribers: Login to EasyAdd account > Go to My Subscriptions > Your Subscriptions > Select dimsum entertainment from your current list of subscriptions > Click Cancel Subscription. Refer to more info at www.easyadd.my/product/dimsum
Q : Are there any other charges?

Our subscription fees on Entertainment and Education packages are subjected to 6% Service Tax.

Q : How do I get refund for my subscription?

There is no refund available for all active subscriptions. However, you can still proceed to cancel subscription from My Account on dimsum entertainment app or iTunes 3 days before new subscription recurs and continue to access dimsum entertainment until the end of current billing period.

Q : What is an add-on?

Add-on offers additional subscription which you can purchase along to your active account on dimsum entertainment. You can opt in via credit/ debit card, online banking, telco billing and iTunes. Currently, there is one add-on plan on dimsum entertainment ie education.

Q : What are the payment methods?

You can subscribe via credit/ debit card or online banking. You can change/ cancel your payment method at any time from the “My Account” section.

Q : How do I know if my subscription is successful?

You will receive a confirmation email from dimsum entertainment upon a successful subscription.

Q : I have purchased dimsum entertainment from Lazada/ Senheng/ Grab. Can I watch dimsum entertainment Education?

dimsum entertainment Entertainment package subscription via Lazada, Senheng, Grab or other partners is not tied to Education package, therefore you will not be able to watch the e-learning videos until you opt-in.

Q : How do I upgrade to VIP package to dimsum entertainment?

You can opt in directly via credit/ debit card, iTunes, online banking during registration or after. You can change/ cancel your payment method at any time from the “My Account” section, or iTunes if you’ve signed up on Apple.
Alternatively, you can subscribe through your mobile provider (Maxis, Celcom, Digi, UMobile) or Unifi for seamless billing payment.

Q : How do I cancel the subscription?

For subscription via online banking, no cancellation is needed as there will be no recurring charges. For subscription via credit/ debit card, go to My Account and tap on the cancel button to turn off recurring payment.

Experience

Q : What is the required internet connection speed?

1.5 Megabits per second for broadband connection. HD quality visual will require 5.0 Megabits per second.

Q : What are the minimum requirements to stream on dimsum entertainment?

For
– Apple devices: iOS9.3 or later
– Android devices: 4.4 and above
– PCs: Windows 7 above
– Mac: OSX and above
– Supported browsers: Chrome 40+, Firefox 36+, Safari 9+, Edge and IE11.
– Samsung Smart TV: from the year 2016 onwards or version 1.0.3 Samsung Tizen OS onwards
– Android TV: dimsum entertainment app that is searchable on Android TV’s Google Play Store

Q : Can I watch on dimsum entertainment while abroad?

Due to copyright and IP restrictions, dimsum is currently only available for users in Malaysia, Brunei and Singapore (also via Starhub Go).
Please note that some content in the library might be different in these countries.

If you are out of Malaysia, Brunei and Singapore, you can pre-download the videos onto dimsum entertainment app and watch offline while on-the-go.

Q : Does dimsum entertainment work on Android TV?

Yes. We support Android TV.

Q : Can I access to dimsum entertainment Education when I’m offline?

No, download feature is not available for education content.

Q : Can I access to dimsum entertainment Education while abroad?

Due to copyright and IP restrictions, dimsum entertainment Education is currently only available for users in Malaysia.

Q : Is there a limit to how much I can watch Education on dimsum entertainment?

No, you can enjoy unlimited access to the subject videos based on your subscribed Education package.

Q : Why dimsum entertainment is blocked on Firefox when it is a supported browser?

Due to privacy settings, dimsum entertainment might not be automatically accessible on Firefox browser.

To change the setting: Go to Option -> Privacy & Security -> Custom -> Untick Cookies and Tracking Content -> Reload All Tabs

Feature

Q : Can I access to dimsum entertainment when I’m offline?

Yes, download feature is available, however it is only for VIP package subscribers on Entertainment content. You can download up to 10 videos via dimsum entertainment app and access the downloaded content for up to 14 days without internet connection.

Q : Is there a limit to how much I can watch on dimsum entertainment?

For VIP package subscribers, you can enjoy premium access to unlimited content during your subscription period. If you are not on any subscriptions, you can still enjoy all the library titles that are available.

Q : How long can I save my downloaded content?

For VIP package subscribers, you can keep the videos up to 14 days. However, this feature is not available for Education content.

Q : What are Parental Controls?

Parental control allows you to manage access for kids aged 12 and below to watch their favourite shows on dimsum entertainment.
* Parental Controls will require a 4-digit Pin to activate.

Q : How many devices can I connect to dimsum entertainment?

The number of accessible devices is based on your subscription. For VIP Family, you can access up to 5 devices concurrently while VIP subscribers can use up to 2 devices. Sharing access is not available for users with no active subscriptions.

Q : How many can I download for offline watching every time?

If your account is entitled for download feature, you can download up to 20 videos every time.

Q : Why my downloaded videos disappeared?

No worries, each video downloaded for offline watching expires after a certain period due to copyright issues. If you have not finished watching, you can download again unlimitedly anytime.

Q : How do I switch subtitles and audio while viewing?

To switch subtitles or audio – Tap on subtitles or audio icon on the bottom right corner of your screen and switch to your preferred language. dimsum entertainment will remember your last settings and automatically set the preference on your next video. If your selected movie does not support your preference, dimsum entertainment will automatically set to default.

Q : Why can’t I choose subtitles on some videos?

Some simulcast and premiere content which are shown on the same day as the country of origin might experience a slight delay in subtitles completion. We will update the subtitles progressively every week.

Promo Code

Q : What is dimsum entertainment promo code?

We may collaborate with our partners on promotional campaigns to give away Promo Codes, which you can use to try out to redeem access entitlement or special discounts for e-shopping on Watch & Shop section.

Q : How to enjoy a promo code on dimsum entertainment?

All you need to do is to key in the Promo Code when you sign up on dimsum entertainment. Terms and conditions apply.

Q : Why can’t I enjoy dimsum entertainment promo code?

The validity of promo codes may vary from each promotional campaign. It cannot be used together in combination with other discounts, coupons, promotions and promo codes. Please reach us on Facebook or Instagram (@dimsum.ent) for further information.

For iOS users, you may enjoy promo codes when you register via the website (www.dimsum.asia).

Account Settings

Q : I forgot my password, what should I do?

If you forget your password, you can click on the “Forgot Password” button on our home page, enter your email address and click on the “Reset Password”. We will send a link allowing you to reset your password to your registered email.

Q : Can I change my password?

Yes, you can go to “My Account”and click on the Edit Account Info button to change password. Be sure to click Save on the top once you are done to save your password.

Q : Can I change my email address?

Sorry, it’s not currently possible to change your email address after you’ve registered as it will serve as your unique dimsum entertainment ID.

Multi Packages

Q : I have signed up for free trial on dimsum entertainment. Can I access to Education section?

No, to access the Education section, you are required to opt-in when you first signed up for free trial on dimsum entertainment.

Free Trial